Hearthside Distributors Reviews and Complaints

Online merchant for Hearth and Patio products including fireplaces, gas grill, smokers, gas logs, chimney products and mantels.

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Hearthside Distributors Reviews

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  • Vantage Hearth Fireplace

    Download View slide show (1)Download as zip Hello Kevin, My name is Ron Carlson. I bought a Vantage closeout fireplace from your company back in January with the help of Joe Cox. I was skeptical of the deal you offered. Why would you sell something for 50% off?? After talking to Joe he assured me the reason was it was last years model and you had 3 left. I have to tell you Joe was very professional and courteous along with being a nice person to talk to. So I bought the fireplace and the final installation picture is attached. I am not a happy customer, I am a VERY HAPPY customer. I... More...
    (Home Improvement)
    Rondog's Picture   Rondog    0 Comments   Comments
  • Monessen Gas Log Heater

    This review is a testament to Hearthside Distributers customer service: I contacted Hearthside after getting absolutely no help from Monessen. It took Monessen 3 months to answer an email!! I contacted Hearthside Distributors customer service and was assigned to Kara Easterday. Kara was superb! She immediately responded to emails and tried her best to get a resolution with Monessen. Through a tough 4 week period Kara worked with Monessen to warranty replace my log heater which had been out of commission (well under warranty) for over 4 months by then. Without Kara's perseverance... More...
    jpperera's Picture   jpperera    0 Comments   Comments
  • Replacement parts for our ventless fireplaces...

    Several years ago when we added on to our home, we purchased 2 ventless fireplaces online from Hearthside Distributors. At first I was nervous to buy something like this without seeing it in person, but Kevin was very helpful. When the fireplaces arrived they were just as I expected and have worked very well. Last fall, a part that helps keep the pilot light lit went out so I called Kevin and was able to purchase the replacement parts thru him. We were able to switch out the parts without calling a repairman. Thanks for selling dependable products and being easy to do business with! More...
    (Home Improvement)
    JGAI3111's Picture   JGAI3111    2 Comments   Comments
  • Completly Satisfied Customer

    We did extensive research prior to making a decision on what brand and model of gas fire logs we wanted to purchase for our fireplace. After shopping prices we purchased our gas fire logs from Hearthside Distributors through our contact with them both on-line and per telephone conversations. We had an excellent experience with Hearthside as they provided the exact product when they said they would and at the cost we agreed to pay. More...
    (Home Improvement)
    swillis's Picture   swillis    0 Comments   Comments
  • Replace Refractory

    I have a fireplace and have to replace the back refractory (the fireproof lining) about every 8 years. The company I had used before went out of business. I went online and found Hearthside. I made 1 phone call spoke with a very friendly sales person named Joe who took my information, placed my order, I had my replacement part in less than 2 weeks. I hope to do business with them again. VERY HAPPY COUSTOMER ! More...
    (Home Improvement)
    KMewhinney's Picture   KMewhinney    0 Comments   Comments
  • 56960

    Still have not received my $225 refund for the damaged for Empire Cast Iron Surround (SC33-6-BL) sent and returned well over a month ago. This notice serves as proof of delivery for the shipment listed below. Tracking Number: 1Z2217310340647405 Service: UPS Ground Weight: 77.30 lbs Shipped/Billed On: 05/20/2011 Delivered On: 06/08/2011 9:52 A.M. Delivered To: SIMPSONVILLE, SC, US Signed By: WOOTEN Left At: Receiver Thank you for giving us this opportunity to serve you. Sincerely, UPS Tracking results provided by UPS: 06/19/2011 3:26 A.M. ET More...
  • Pergola Order

    I ordered a pergola from this company and the website gave me a ship date of 4/29. It never shipped and they never followed up. After multiple unreturned phone calls they finally emailed me that the product was backordered. After several more weeks of no communication, I called the manufacturer who informed me there was never an order places and that they had the item in stock. I questioned Hearthside and they said they were getting it from someone else and if I wanted it they would have to add 10% to the price. When I did not agree to give them the extra $ 303.20 they canceled my order... More...
    (Home Improvement)
    Doug2011's Picture   Doug2011    1 Comments   Comments
  • Great Gas Fireplace Remote

    I had bought a set of gas fireplace logs from Lowes that were were discontinued right after I bought them. The remote broke and I was searching all over and calling stores trying to find a replacement. Finally I found Hearthside and they were so confident that they knew exactly what I needed. I was a little worried because they were so confident. They sent me the remote, batteries included, and I fired the logs right up. I am very happy with the support. Dawn McDaniel was my salesperson. Great price, too. Dianne More...
    diannem's Picture   diannem    0 Comments   Comments
  • Heat-n-Glo 3 sided fireplace

    Ordered a Heat-n-Glo 3 sided fireplace from Hearthside last year for the house I am building in the New Mexico mountains. Hearthside was the only website of the many I visited that listed complete info about all the parts and pieces I would need to complete my chimney system. Their excellent website info and a great sale price made me go with them. They had to get much of what I needed from Heat-n-Glo so there was a couple of week delay before my order was shipped, but their customer service called & let me know the expected ship date. All arrived in excellent condition &... More...
    (Home Improvement)
    rreimers's Picture   rreimers    0 Comments   Comments
  • Great service

    I can not endorse Hearthside enough. We live in an area in West Virginia where power outages occur with almost every large snowfall. We needed a heat supply that we could depend on to supplement our heat pump and oil burner. After months of searching for the perfect LP fireplace insert we found that the first one that Hearthside recommended met everything that we required. Sure there were other sites on the internet where the same insert was sold and some were as helpful and some had better web sites. The thing that sets Hearthside apart is their staff. Where others have sales staff which... More...
    (Home Improvement)
    BShatzer's Picture   BShatzer    0 Comments   Comments
  • Replacement Parts

    I ordered a coal grate assy for my Heartland SweetHeart Cookstove thru Hearthside in 2010. They were very helpful and made sure I had ordered the correct one for my model stove. Anyone using the Heartland Brand of Wood/Coal cook stoves, I highly recommend using these folks. Do keep in mind that the parts come out of Canada and incur shipping costs. Love my stove!! More...
    (Repair Services)
    kat62's Picture   kat62    0 Comments   Comments
  • Wonderful Fireplace

    I shopped all the local and online fireplace stores and found the best deal on a total Fireplace,Logs and Box at Hearthside Distributors. They were 1/2 the price of the local store and the customer service person spent lots of time to make sure everything was the way I wanted. We sure enjoyed the warmth and beauty of our new fireplace this last winter and will certainly purchase from Hearthside Distributors again for our fireplace needs More...
    (Home Improvement)
    fireplace's Picture   fireplace    0 Comments   Comments
  • Direct Vent Gas Fireplace

    I purchase the Direct Vent Gas Fireplace in Nov 2010 at a very reduced price. The product was in excellent shape when it arrived, but the additional stack was the wrong size. It took a couple of weeks to make the correction...but was completed by Hearthside at no additional cost to me. I am very happy with the product and the service from Hearthside. I have purchased from them before and recommend them to others. More...
    (Home Improvement)
    rmangun's Picture   rmangun    0 Comments   Comments
  • Impressive

    TOTALLY IMPRESSED. I ordered a outdoor fireplace with no charge for shipping. We went to pic up the unit and it looked as if a huge pole fell right on the top. We refused the shipment and thought that this was the beginning of a nightmare. But much to my surprise Hearthside customer service followed through and sent out a replacement immediately. I would trust this company without a doubt! Totally Satisfied More...
    (Delivery Services)
    sollisfamily's Picture   sollisfamily    0 Comments   Comments
  • Great Service

    I contacted Hearthside to order a replacement log set for my gas fireplace. I was informed that the model was no longer manufactured, but the representative was able to find me a similar compatible set. Later I was contacted to tell me that the price was less expensive than originally quoted. The set arrived quickly and fit perfectly for my fireplace. More...
    selfsr's Picture   selfsr    0 Comments   Comments
  • Great Customer Service

    Recently, my husband and I built our dream home. We knew for sure that we wanted gas logs but were unsure about what we needed. We visited more than one gas log retailer before we purchased our new fireplace. My experience with Hearthside was a great one. While other retailers tried to upsale, Hearthside told us what we really needed for our space. The sales associate was friendly, helpful and knowledgeable. We purchased a fire box and a set of gas logs and have enjoyed them many times over the past few months. We have also found the after sale service to be of the same... More...
    (Home Improvement)
    aprilnpat's Picture   aprilnpat    0 Comments   Comments
  • Helpful, Friendly, Knew what I needed

    I recently added two rooms to my home and both included fireplaces. My location is far from large cities, so the internet is a primary source for shopping. The help I received from the folks at Hearthside was better than I have received in brick and mortar shops that I traveled miles to visit. They helped me not only with the fireplaces, but venting needs. Everything arrived in quick fashion with great communication and in perfect condition. If I find myself in need of more products they carry, I'll be back in a flash. I would recommend them as a trusted source to anyone. More...
    (Home Improvement)
    LonesomeMesa's Picture   LonesomeMesa    0 Comments   Comments
  • Thanks Hearthside

    I purchased stove pipe to install a wood burning stove from Hearthside. Because of a measuring error on my part, I had to place two orders with them to complete the job. I also had to make several calls with questions. I found them to be efficient to deal with and appreciated the speed with which my orders were processed and shipped. They were also helpful and courteous, which is also greatly appreciated. D. Veasey More...
    (Home Improvement)
    aveasey3's Picture   aveasey3    0 Comments   Comments

Hearthside Distributors Reviews By Product

Hearthside Distributors Comments

alfonse says: (7 years ago)
last year i bought fireplace box and vent free gas insert they working very good during the winter , without any trouble.

jkuhns says: (7 years ago)
how long does it take for comments to be posted to this measured.up site

Midwest says: (7 years ago)
Super fast shipping, thanks! I will use Hearthside again.

Midwest says: (7 years ago)
Super fast shipping, thanks! I will use Hearthside again.

cereaux says: (8 years ago)
I ordered a large Green Egg as a Christmas present. The ordering was painless, shipping quicker than expected on such a large item - which I also received free shipping on!!! Prices are extremely low and competitive. I would gladly recommend this store for prices, assistance and quality.

cartayej says: (8 years ago)
We purchased a new ventless fireplace a few years back and have been extremly pleased with it! We have an all electric home, and adding this Propane Fireplace has help in reducing our heating bills in the winter! We are amazed how this firepalce heats our entire home!! We bought the firepalce on line and it wes athe smoothest transaction we have ever had on a purchase. We upgraded the embers last year and Hearthside is still a pleasure to do business with, thanks!!

BJ4448 says: (8 years ago)
We remodeled our kitchen and purchased an Elmira stove (antique look) and matching microwave thru Hearthside. They came on schedule and are quality products. The stove is beautiful and quite a conversation piece.

pwhite says: (8 years ago)
When I remodeled my house in Los Altos, CA, I decided to purchase two of the Hearthside fireplace mantles and gas insert units. The company was very helpful and subsequently replaced the noisy blowers at no cost to me. Although the blowers are still too noisy to use the unit at night while sleeping, the company appears to be very customer oriented and responsive.

legal7 says: (8 years ago)
We are very content with the 2 stoves and gaslog. They are functional and stylish. Service was excellent. I highly recommend that you consider doing business with this company.

irwin says: (8 years ago)
Best prices and fast service/delivery. My rep was very experienced and answered every question i had.

h888s says: (8 years ago)
A couple of years ago we remodeled our family room.We converted a fireplace stove insert to a gas log fireplace. I had shopped all the local places and was shocked by the costs of the gas log kits. I shopped online and found Hearthside Dist. My contractor and I were shocked by the reasonable prices, i placed my order, the log kit arrived promptly, installed easily and has provided us happiness every since. My contractor was so impressed with the prices and cust. svc. that he was going to recommend Hearthside to all his clients.

yard126 says: (8 years ago)
My husband was in construction and ordered several fireplace inserts for different jobs he was working on. His experience with Hearthside Distributors was excellent. The friendly, courteous service to the quick delivery of product as well as the affordable pricing was quite refreshing. This in turn made his job easier regarding pleasing his clients. He will use your company anytime he needs fireplace equipment and/or accessories.

Manipulatemenot1time says: (8 years ago)
Dear Hearthside:
I get fine service and products from 98% of businesses that I deal with. But I get what I would call “exceptional” service and products from about 2% of businesses that I deal with. Those 2% are the ones I recognize with positive proclamations. Why bring the negativity of a few to all your customers with the email you sent in effort to encourage folks to post positive comments on this review site? Why not just run an ad and offer the 30% off coupons to drum up business and skip drawing the negativity to our attention. I have had no problems with Hearthside in the past but I will not be manipulated into placing you into the 2% “exceptional” category with an offer of a 30% discount coupon ONLY AFTER I post a positive comment and notify you to give you time to determine whether or not it is positive enough for you to send me the coupon. I will purchase from Hearthside in the future when the need is there and if it is to my advantage. I find your marketing strategy distasteful and insulting.

sargeO says: (8 years ago)
We purchased a set of logs for our living room and a wall unit for our dining room. The wall unit is great because it has the look of a real fireplace with a log in it. We put a matle around it and it looks like a fireplace. We like both of our products and have had them for many years. Great products for the price!!!

sweets says: (8 years ago)
A few years ago, we purchased a vent free corner fireplace unit from Hearthside, I mistakenly ordered a natural gas one, and when I realized my mistake, Hearthside made the change to a propane unit, with no problem, then we found out the pilot light was bad and they sent another one asap, they also went as far as reimbursing us to have the new pilot assembly install by our local gas company. Would we recommend Hearthside? Yes. P.S. I never had a problem getting someone on the phone at your company to answer my questions, thank you for the great service.

rls926 says: (8 years ago)
I purchased a Big Green Egg from Hearthside. I was extremely pleased with the customer service. The BGE was delivered in a timely manner. I have recommended to several friends that if they wanted to buy a BGE, to contact Hearthside.

mreeee says: (8 years ago)
i bought a new fireplace chain screen from you and it has worked well, and dealing with all y'all was easy and a pleasure

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