Hearthside Distributors Consumer Complaints All Reviews

Online merchant for Hearth and Patio products including fireplaces, gas grill, smokers, gas logs, chimney products and mantels.

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Hearthside Distributors Reviews

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  • Pergola Order

    I ordered a pergola from this company and the website gave me a ship date of 4/29. It never shipped and they never followed up. After multiple unreturned phone calls they finally emailed me that the product was backordered. After several more weeks of no communication, I called the manufacturer who informed me there was never an order places and that they had the item in stock. I questioned Hearthside and they said they were getting it from someone else and if I wanted it they would have to add 10% to the price. When I did not agree to give them the extra $ 303.20 they canceled my order... More...
    (Home Improvement)
    Doug2011's Picture   Doug2011    1 Comments   Comments
  • Parts Came Destroyed

    Ordered 140$ worth of chimney parts for my pellet stove, almost every piece was barely packaged with any stability. The parts bounced around so much that the box was torn and broken and parts were less than usable. Probably the worst online shopping experience I've ever had and I do 95% of my shopping online. Of course, their web site included a nice disclaimer stating they are not responsible for shipping damage, well yeah I'd put that on my store too if I didn't know how to package a product worth sh*t. More...
    specialk5989's Picture   specialk5989    0 Comments   Comments
  • No Warranty

    Order was placed based on Hearthside employee experience and recommendations. on 2/20/2010 When I received the entire order minus one piece (in mid Feb), the install contractor for the chimney pipe would not install. He said there were wrong pieces/parts. I sent back 2/3 order and now I am going to be charged a restocking fee. Since I took the recommendations of Hearthside, a restocking fee is not valid. I called Duratech company and they said Hearthside was not a distributor for them. Therefore, there is no warranty. Duratech said that Hearthside should have informed me,there was no... More...
    (Home Improvement)
    jkuhns's Picture   jkuhns    0 Comments   Comments
  • Worst Customer Service EVER!

    My order from Hearthside was delivered badly damaged. It took over 2 MONTHS to receive a working replacement that they are now trying to charge us for twice. I have spent countless hours calling, emailing, etc. with very little response and absolutely no apology out of anyone. Some of the worst customer service of any company I've ever dealt with. As far as I'm concerned, they should credit the entire order for the hassle and inconvenience it has caused us all! If you order from the, pray that it arrives in one piece otherwise you will be waiting for it for months and paying... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    kketch's Picture   kketch    2 Comments   Comments


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