Hearthside Distributors Consumer Reviews All Reviews

Online merchant for Hearth and Patio products including fireplaces, gas grill, smokers, gas logs, chimney products and mantels.

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Hearthside Distributors Reviews

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  • Vantage Hearth Fireplace

    Download View slide show (1)Download as zip Hello Kevin, My name is Ron Carlson. I bought a Vantage closeout fireplace from your company back in January with the help of Joe Cox. I was skeptical of the deal you offered. Why would you sell something for 50% off?? After talking to Joe he assured me the reason was it was last years model and you had 3 left. I have to tell you Joe was very professional and courteous along with being a nice person to talk to. So I bought the fireplace and the final installation picture is attached. I am not a happy customer, I am a VERY HAPPY customer. I... More...
    (Home Improvement)
    Rondog's Picture   Rondog    0 Comments   Comments
  • Monessen Gas Log Heater

    This review is a testament to Hearthside Distributers customer service: I contacted Hearthside after getting absolutely no help from Monessen. It took Monessen 3 months to answer an email!! I contacted Hearthside Distributors customer service and was assigned to Kara Easterday. Kara was superb! She immediately responded to emails and tried her best to get a resolution with Monessen. Through a tough 4 week period Kara worked with Monessen to warranty replace my log heater which had been out of commission (well under warranty) for over 4 months by then. Without Kara's perseverance... More...
    jpperera's Picture   jpperera    0 Comments   Comments
  • Replacement parts for our ventless fireplaces...

    Several years ago when we added on to our home, we purchased 2 ventless fireplaces online from Hearthside Distributors. At first I was nervous to buy something like this without seeing it in person, but Kevin was very helpful. When the fireplaces arrived they were just as I expected and have worked very well. Last fall, a part that helps keep the pilot light lit went out so I called Kevin and was able to purchase the replacement parts thru him. We were able to switch out the parts without calling a repairman. Thanks for selling dependable products and being easy to do business with! More...
    (Home Improvement)
    JGAI3111's Picture   JGAI3111    2 Comments   Comments
  • Completly Satisfied Customer

    We did extensive research prior to making a decision on what brand and model of gas fire logs we wanted to purchase for our fireplace. After shopping prices we purchased our gas fire logs from Hearthside Distributors through our contact with them both on-line and per telephone conversations. We had an excellent experience with Hearthside as they provided the exact product when they said they would and at the cost we agreed to pay. More...
    (Home Improvement)
    swillis's Picture   swillis    0 Comments   Comments
  • Replace Refractory

    I have a fireplace and have to replace the back refractory (the fireproof lining) about every 8 years. The company I had used before went out of business. I went online and found Hearthside. I made 1 phone call spoke with a very friendly sales person named Joe who took my information, placed my order, I had my replacement part in less than 2 weeks. I hope to do business with them again. VERY HAPPY COUSTOMER ! More...
    (Home Improvement)
    KMewhinney's Picture   KMewhinney    0 Comments   Comments
  • Great Gas Fireplace Remote

    I had bought a set of gas fireplace logs from Lowes that were were discontinued right after I bought them. The remote broke and I was searching all over and calling stores trying to find a replacement. Finally I found Hearthside and they were so confident that they knew exactly what I needed. I was a little worried because they were so confident. They sent me the remote, batteries included, and I fired the logs right up. I am very happy with the support. Dawn McDaniel was my salesperson. Great price, too. Dianne More...
    diannem's Picture   diannem    0 Comments   Comments
  • Heat-n-Glo 3 sided fireplace

    Ordered a Heat-n-Glo 3 sided fireplace from Hearthside last year for the house I am building in the New Mexico mountains. Hearthside was the only website of the many I visited that listed complete info about all the parts and pieces I would need to complete my chimney system. Their excellent website info and a great sale price made me go with them. They had to get much of what I needed from Heat-n-Glo so there was a couple of week delay before my order was shipped, but their customer service called & let me know the expected ship date. All arrived in excellent condition &... More...
    (Home Improvement)
    rreimers's Picture   rreimers    0 Comments   Comments
  • Great service

    I can not endorse Hearthside enough. We live in an area in West Virginia where power outages occur with almost every large snowfall. We needed a heat supply that we could depend on to supplement our heat pump and oil burner. After months of searching for the perfect LP fireplace insert we found that the first one that Hearthside recommended met everything that we required. Sure there were other sites on the internet where the same insert was sold and some were as helpful and some had better web sites. The thing that sets Hearthside apart is their staff. Where others have sales staff which... More...
    (Home Improvement)
    BShatzer's Picture   BShatzer    0 Comments   Comments
  • Replacement Parts

    I ordered a coal grate assy for my Heartland SweetHeart Cookstove thru Hearthside in 2010. They were very helpful and made sure I had ordered the correct one for my model stove. Anyone using the Heartland Brand of Wood/Coal cook stoves, I highly recommend using these folks. Do keep in mind that the parts come out of Canada and incur shipping costs. Love my stove!! More...
    (Repair Services)
    kat62's Picture   kat62    0 Comments   Comments
  • Wonderful Fireplace

    I shopped all the local and online fireplace stores and found the best deal on a total Fireplace,Logs and Box at Hearthside Distributors. They were 1/2 the price of the local store and the customer service person spent lots of time to make sure everything was the way I wanted. We sure enjoyed the warmth and beauty of our new fireplace this last winter and will certainly purchase from Hearthside Distributors again for our fireplace needs More...
    (Home Improvement)
    fireplace's Picture   fireplace    0 Comments   Comments
  • Direct Vent Gas Fireplace

    I purchase the Direct Vent Gas Fireplace in Nov 2010 at a very reduced price. The product was in excellent shape when it arrived, but the additional stack was the wrong size. It took a couple of weeks to make the correction...but was completed by Hearthside at no additional cost to me. I am very happy with the product and the service from Hearthside. I have purchased from them before and recommend them to others. More...
    (Home Improvement)
    rmangun's Picture   rmangun    0 Comments   Comments
  • Impressive

    TOTALLY IMPRESSED. I ordered a outdoor fireplace with no charge for shipping. We went to pic up the unit and it looked as if a huge pole fell right on the top. We refused the shipment and thought that this was the beginning of a nightmare. But much to my surprise Hearthside customer service followed through and sent out a replacement immediately. I would trust this company without a doubt! Totally Satisfied More...
    (Delivery Services)
    sollisfamily's Picture   sollisfamily    0 Comments   Comments
  • Great Service

    I contacted Hearthside to order a replacement log set for my gas fireplace. I was informed that the model was no longer manufactured, but the representative was able to find me a similar compatible set. Later I was contacted to tell me that the price was less expensive than originally quoted. The set arrived quickly and fit perfectly for my fireplace. More...
    selfsr's Picture   selfsr    0 Comments   Comments
  • Great Customer Service

    Recently, my husband and I built our dream home. We knew for sure that we wanted gas logs but were unsure about what we needed. We visited more than one gas log retailer before we purchased our new fireplace. My experience with Hearthside was a great one. While other retailers tried to upsale, Hearthside told us what we really needed for our space. The sales associate was friendly, helpful and knowledgeable. We purchased a fire box and a set of gas logs and have enjoyed them many times over the past few months. We have also found the after sale service to be of the same... More...
    (Home Improvement)
    aprilnpat's Picture   aprilnpat    0 Comments   Comments
  • Helpful, Friendly, Knew what I needed

    I recently added two rooms to my home and both included fireplaces. My location is far from large cities, so the internet is a primary source for shopping. The help I received from the folks at Hearthside was better than I have received in brick and mortar shops that I traveled miles to visit. They helped me not only with the fireplaces, but venting needs. Everything arrived in quick fashion with great communication and in perfect condition. If I find myself in need of more products they carry, I'll be back in a flash. I would recommend them as a trusted source to anyone. More...
    (Home Improvement)
    LonesomeMesa's Picture   LonesomeMesa    0 Comments   Comments
  • Thanks Hearthside

    I purchased stove pipe to install a wood burning stove from Hearthside. Because of a measuring error on my part, I had to place two orders with them to complete the job. I also had to make several calls with questions. I found them to be efficient to deal with and appreciated the speed with which my orders were processed and shipped. They were also helpful and courteous, which is also greatly appreciated. D. Veasey More...
    (Home Improvement)
    aveasey3's Picture   aveasey3    0 Comments   Comments
  • Excellent product

    I wanted to add a remote to my millivolt control valve gas fireplace so a little internet research led me to Hearthside. I wasn't sure which unit was best for me but an email to hearthside cleared up my uncertainty and they recommended a remote. I followed their recommendation and have been very happy with the result. I've used the remote for a year now and it's perfect for my use. Great company with a great product. More...
    (Home Improvement)
    Lazydog's Picture   Lazydog    0 Comments   Comments
  • Great Service

    I can't say enough about John Ely, he was extremely knowledgeable and helpful when I ordered my new chimney piping and fittings. He told me of the discounts offered, which pipe would be the best for my application, and what really impressed me was when it arrived at my house the next day! I have referred 2 other people to this company and they also have no problems and saved money. I will be needing a gas fireplace this fall, and I will be dealing with Hearthside. More...
    (Home Improvement)
    1950jackson's Picture   1950jackson    0 Comments   Comments
  • Great Price - Great Service

    Did a lot of shopping for our fire box Hearthside had the best prices ... free shipping and good service.. I had to change my order after it was place because we changed our mind about the color.. since the order wasn;t shipped it was changed no problem. I wish I could remember the name of the woman who helped me because she was very patient.. my husband and I changed our minds 10 tines before we ordered and everytine I called her to ask another question she was very nice. packing was great item received as promised an it excellent condition More...
    (Home Improvement)
    Mgrippo's Picture   Mgrippo    0 Comments   Comments
  • Very Pleased

    I was very pleased with the personal help, price, and installation of our stove. I haven't had a good winter period to test the efficiencies of the stove (Declaration-Wilmington), but am hopeful that it will provide what we need. The manufacturer was a little slow in shipping my stove, but it got here finally and Hearthside definitely measured up. More...
    emanresU's Picture   emanresU    0 Comments   Comments
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